Cases ARN – Turning a complex recycling chain into connected digital workflows

ARN – Turning a complex recycling chain into connected digital workflows

Getting car recycling to stand out

Auto Recycling Nederland works at the center of a recycling chain most people rarely see.

That chain is large, technical, regulated, and increasingly important. Cars need to be dismantled properly. Materials need to return into circulation. Batteries from electric vehicles require careful handling. Recycling partners need practical support. Car owners need to know where to go. Policymakers, manufacturers, and the wider market need proof that the system works.

The work behind that is complex. The digital experience around it cannot afford to be.

Kinekt has supported ARN across a wide range of digital projects, from the renewed corporate website and digital annual reports to partner tools, campaign pages, automated forms, data-driven calculators, and AI-supported information flows.

The common thread is simple: make the recycling chain easier to understand, easier to navigate, and easier to act on.

ARN brand identity with logo, colors, typography
Digital brand identity system for ARN (Auto Recycling Nederland).

A chain with many audiences and a lot of moving parts

ARN collaborates with the Dutch car recycling chain to support a circular economy. That includes recycling companies, car dismantlers, automotive businesses, car owners, manufacturers, policymakers, and other stakeholders who all need different information from the same organization.

For the modern dismantling company, ARN provides support, training, schemes, and practical tools. For car owners, ARN helps make certified recycling partners findable. For the wider market, ARN publishes information, reports, and proof around recycling performance, battery recycling, and circular impact.

That creates a digital challenge.

The website and related tools need to do more than present the organization. They need to connect different audiences to the right action, without making the chain feel more complicated than it already is.

A car owner should be able to find a certified recycling partner. A dismantling company should be able to submit a claim or understand a scheme. A visitor with questions about regulation should get a clear answer. A stakeholder should be able to understand why ARN matters to the circular economy.

Those are different journeys, but they all depend on the same thing: clarity.

Laptop, tablet, and smartphone displaying recycling website

The website became the front door to a bigger system

The renewed corporate website was an important foundation. It had to bring together a large amount of factual information without turning into a digital archive.

That meant working on structure, visual identity, content hierarchy, navigation, performance, and the way complex topics were explained. The site needed to feel recognizable and credible, but also practical. ARN is not only telling a story about recycling. It is helping people complete real tasks.

The redesign also created a stronger base for future digital products. Once the identity, interface patterns, and content structure were clearer, new tools and pages could build on the same logic.

That matters in a long-term collaboration. When every new page, tool, or campaign starts from scratch, digital communication becomes fragmented. When the system has a shared foundation, each new project can strengthen the whole.

Kinekt is reliable, creative, and state-of-the-art. What really sets them apart is how they look ahead and help us to respond to it. That makes a real difference for ARN.

Martijn Boelhouwer

Making circular impact visible

A recurring challenge in recycling communication is that the value is often hidden inside the process.

People understand the idea of reusing parts. But the real environmental value can be hard to feel. It sits in materials, transport, production chains, avoided manufacturing, and data that most people do not see.

The CO2 calculator helps make that value visible.

Laptop displaying car parts CO2 savings dashboard
View the live co2 calculator here: https://co2.kinekt.io/

By showing how much CO2 can be saved when someone chooses used car parts instead of new ones, the calculator turns a technical sustainability argument into something people can understand. It gives the choice a number. Not as decoration, but as proof.

That is the kind of digital tool that fits ARN’s role well. It does not only explain the circular economy in broad terms. It helps people see the effect of a specific decision.

For recycling partners and the wider market, that makes the case for reuse easier to communicate. For ARN, it turns knowledge and data into a practical public-facing instrument.

Reducing pressure around complex regulation

The collaboration has also moved into AI-supported service and information flows.

One important example is ARN’s work around a European regulation for electric vehicles. ARN has a responsibility to connect as many relevant automotive companies as possible to the process. That creates a communication challenge: many businesses need to understand what applies to them, what they need to do, and where to start.

If every question has to be handled manually, customer support pressure rises quickly. If the information is only published as static content, many visitors still struggle to find the answer that matches their situation.

Kinekt helped ARN with a landing page and an AI chatbot connected to multiple information sources. The chatbot is designed to answer visitor questions using the available knowledge base, while its answers are also checked and validated.

AI FAQ chatbot about new battery regulations
An AI-powered FAQ tool answers questions about the new battery regulation for importers. Users can quickly get details on battery management fees and legal obligations.

That validation layer matters. In a regulated context, an AI answer cannot simply sound plausible. It needs to stay close to the right sources and avoid creating extra confusion.

The goal is not to replace human support entirely. The goal is to reduce avoidable pressure, help visitors get useful answers faster, and make sure the human team can focus on the questions that actually need human judgment.

Partner tools that remove unnecessary friction

A large part of ARN’s work depends on cooperation with recycling partners.

That means digital tools need to support practical processes, not only communication. Kinekt helped develop forms and workflows that make it easier for partners to submit claims, register parts, request support, and interact with ARN’s internal systems.

Automated forms can route different requests to the right place, by email or directly into CRM workflows. Campaign pages can explain available schemes and help partners understand what they can apply for. Store locator functionality helps car owners find participating recycling partners more easily.

Mobile and laptop showing scooter battery registration form
Register scooter batteries easily on mobile or desktop. A streamlined online form makes submission simple and efficient.

None of these tools is very loud on its own. Together, they reduce friction across the chain.

That is often where the most useful digital work lives. Not in one big reveal, but in a series of improvements that make the system easier for everyone who depends on it.

Explaining the chain through motion and visual storytelling

ARN also publishes a large amount of information about recycling performance, sustainability, batteries, materials, and the circular economy.

That information needs more than clean text. Some topics become easier to understand when they are visualized.

Kinekt developed 3D animations and digital report visuals that bring parts, processes, and statistics to life. For example, the recycling chain can be shown as a connected system instead of a long written explanation. Battery recycling can become more tangible. Annual figures can be presented in a way that helps people understand scale and impact.

This is not visual polish for its own sake. It is a way to make complex information easier to read, remember, and share.

For an organization like ARN, that matters. The value of the work depends partly on whether people can understand the chain well enough to trust it.

ARN annual report website design mockup

A digital system for a circular system

The work with ARN is not one isolated website project.

It is an ongoing digital layer around a circular system: corporate communication, partner support, claim flows, campaign pages, locators, reports, calculators, AI support, CRM connections, and visual storytelling.

Each part has its own job. Together, they help ARN communicate more clearly, support partners more efficiently, and make the value of car recycling easier to see.

That is the main benefit of the collaboration.

Not more digital output for the sake of it. A clearer, more useful digital infrastructure around a chain that already does important work.

When the system is easier to understand, people are more likely to use it. When the process is easier to act on, partners are more likely to participate. And when the impact is easier to see, recycling becomes less abstract.

That is what good digital work should do here. Make the circular economy less distant, less complicated, and more actionable.

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